Privacy policy

Last updated: 5 October 2026

1. Information we collect
2. How we use it
3. Who we share it with
4. Where it is stored and how we protect it
5. How long we keep it
6. Your rights
7. This website
8. Children
9. Changes to this policy
10. Contact us

1. Information we collect

When you ask for a quote or an installation

• your name, phone number, email address and WhatsApp messages you send us;
• the address and location of the site to be connected, and notes and photos from the site visit;
• quotes, invoices and payment records.

When you use our community WiFi

• your phone number, which is how we identify your account;
• your name, if you give it;
• your device's MAC address (a hardware identifier your phone or laptop shares with any WiFi network) and the IP address our network gives it;
• the bundles you buy, payment references, amounts and payment method type (for example mobile money or card);
• your sessions: when you connected and disconnected, how long you were online, and how much data you used.

We do not record which websites you visit or the content of your browsing.

We do not receive your card number or mobile money PIN. Payments are handled by Paystack, which sends us only the result of the payment.

2. How we use it

• to quote for, install and support your connection;
• to sell and activate WiFi bundles, apply their time and data limits, and let you log back in on a new device;
• to send login and verification codes to your phone by SMS;
• to check payments, deal with failed activations and answer complaints;
• to keep our network running well and secure, and to stop misuse and fraud;
• to keep business and tax records, and to meet our legal obligations.

We do not sell your personal information, and we do not use it for advertising.

3. Who we share it with

We share personal information only with service providers that need it to do their job for us:

• Paystack, to process WiFi payments. Paystack handles your payment details under its own privacy policy.
• An SMS provider, which receives your phone number and the code to deliver verification messages.
• Starlink: for installations, the Starlink account is in your name and you deal with Starlink directly under its own terms and privacy policy.

We may also disclose information when Ghanaian law requires it, for example to a court or a law enforcement or regulatory authority with legal power to ask for it.

4. Where it is stored and how we protect it

Our WiFi system and this website run on servers in London, United Kingdom, so your information is stored outside Ghana. The United Kingdom has strong data protection laws of its own.

We protect your information with encrypted connections (HTTPS) between your device and our servers, encrypted links between our servers and WiFi routers, access limited to staff who need it, password-protected admin accounts and regular backups.

5. How long we keep it

We keep personal information only for as long as we need it for the purposes above. Payment and business records are kept for as long as Ghanaian tax and business law requires. When we no longer need information, we delete it or make it anonymous.

6. Your rights

Under the Data Protection Act, you can:

• ask what personal information we hold about you and get a copy;
• ask us to correct information that is wrong or incomplete;
• ask us to delete information we no longer need, or to stop using it;
• object to us using your information in a particular way.

To use any of these rights, contact us using the details below. We may ask you to prove who you are first, for example with a code sent to your phone number. If you are not happy with how we handle your request, you can complain to the Data Protection Commission of Ghana.

7. This website

• This website does not use cookies and does not use advertising or tracking tools.
• We count visits with Umami, a privacy-friendly statistics tool that we run on our own server. It records pages viewed, the referring website, your browser, device type and country, but not your name or anything that identifies you personally, and it does not follow you to other websites.
• If you contact us through a WhatsApp link, your message is handled by WhatsApp under WhatsApp's own privacy policy.

8. Children

Our services are not aimed at children under 18. On community WiFi we only know the phone number used to buy a bundle, so we cannot tell who is using a device. If you believe a child has given us personal information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Our terms and conditions explain the rest of the rules for using our services.

10. Contact us

• Phone and WhatsApp: +233 55 423 9580
• Email: unlimitednetghana@gmail.com
• Office: Dungu, JS Royal, Tamale Metropolitan, Northern Region
• Digital address: NT-0341-4797
• Post: UDS Box 36, Tamale